1. Returns Eligibility

We accept returns provided the product meets our return requirements and is submitted within the specified return period.

• Item must be unused, unworn and in its original condition.
• Original packaging, tags, certificates and invoice must be included.
• Return requests must be made within [7/10/14] days of delivery.
• The item must not show signs of wear, damage or alteration.

2. Non-Returnable Items

Certain products cannot be returned or refunded due to hygiene, customization or promotional conditions.

• Customized or personalized jewellery.
• Clearance or final sale items.
• Earrings for hygiene reasons.
• Products damaged due to misuse or improper handling.

3. Return Process

To request a return, please follow the process below.

• Email us at support@madalco.com with your order details.
• Our team will review your request and provide return instructions.
• Pack the item securely and send it to the provided return address.

Note: Customers are responsible for return shipping charges unless the product received is defective or incorrect.

4. Refund Policy

Once your returned product has been received and inspected, eligible refunds will be processed promptly.

• Refunds are processed within 5–7 business days.
• Refunds are issued to the original payment method.
• Shipping charges are non-refundable.

5. Exchange Policy

We are happy to exchange eligible products subject to stock availability.

• Exchange requests must be submitted within [7/10/14] days.
• The item must satisfy all return eligibility requirements.
• Exchanges depend on product availability.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us as soon as possible.

• Contact us within 48 hours of delivery.
• Provide clear photos or videos of the product.
• We will arrange a replacement or full refund where applicable.

7. Cancellation Policy

Orders may be cancelled shortly after purchase before processing begins.

• Orders can be cancelled within 12–24 hours of placing the order.
• Once an order has been processed or shipped, cancellation may no longer be possible.

8. Shipping & Delivery

Delivery times may vary depending on product availability and your location.

Delays caused by courier services, weather conditions or other external circumstances are beyond our control.

10. Policy Updates

We reserve the right to update or modify this Refund & Returns Policy at any time. Any changes become effective immediately after they are published on this page.

Note: This policy currently applies to our staging/testing environment and may be updated before the official website launch.